Refund policy

RETURN POLICY — SEEN

Last updated: 01.08.2026

1. RIGHT OF WITHDRAWAL (EU CUSTOMERS)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by sending an email to:
info@seen-editions.com

To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.

Once you have notified us, you must return the goods within 14 days.

2. VOLUNTARY RETURN POLICY (SWITZERLAND & NON-EU)
For customers in Switzerland and all other countries, we offer a voluntary return policy.

You may request a return within 10 days of receiving your order by contacting:
info@seen-editions.com

After notifying us, you have an additional 10 days to return the goods.

This voluntary return policy does not affect your statutory rights, in particular your rights in case of defective goods.

3. CONDITIONS FOR RETURNS
All returned items must:

  • be unworn, unused, unwashed, and undamaged
  • be returned in their original condition
  • include all original tags and packaging
  • be sent back in the original shipping box or an equally protective package

You may handle and inspect the goods only to the extent necessary to establish their nature, characteristics, and function, as you would in a physical store.

If the goods show signs of use beyond this (e.g. stains, odours, damaged or missing labels), we reserve the right to reduce the refund amount proportionally to reflect the loss in value.

4. RETURN SHIPPING
Return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service, as you are responsible for the goods until they are received by us.

Please send returns to:

SEEN Online Returns
Roggenstrasse 10
8005 Zürich
Switzerland

5. REFUNDS
Refunds will be issued to the original payment method used for the purchase.

Refunds are processed within 5 working days after receipt and inspection of the returned goods.

Please note:

  • Original shipping costs are non-refundable
  • Any duties or taxes incurred are non-refundable

6. EXCHANGES
If you wish to exchange an item, please contact:
sales@seen-editions.com

Exchanges are processed only after receipt of the returned goods and are subject to availability. We are unable to reserve items in advance.

7. DEFECTIVE GOODS
Your statutory rights in case of defective or non-conforming goods remain unaffected.

8. CONTACT
For any return-related inquiries, please contact:
info@seen-editions.com